How to talk to customers about kickbacks

Under normal circumstances, it is better not to say the rebate first from our mouth. A lot of business will be lost because we accidentally say this. Before saying this, you must have a clear understanding of the customer's organization, personnel relations, etc., and then decide whether to give it after you have spoken out with the customer. For example, if it is the boss or shareholder of the client, you can't mention it. There are also relatives of the boss. For those who are very loyal to the boss, it can't be mentioned. It will also hang when they mention it, because they will think that there is water in your price or you are not honest. And some relatives are more greedy, you can't open your mouth, you have to wait for them to come up.

The occasion is also very important:

Going forward, not when the third party is present

Second, it cannot be mentioned in a company that has done a good job of monitoring measures.

Third, you can't mention it on the phone that hits his office. It is more effective to present at the dinner table, and the second is to play his private phone during the break.

Most of the procurement staff we face are migrant workers. These people, of course, are more likely to make extra money, but in general, don't mention it casually, because different countermeasures should be taken for different people:

1. I want to get a kickback and have to play a high class.

This kind of person shows that he is not willing to talk about kickbacks, but he really wants it. He won't talk about kickbacks with you. You can't talk about it yourself. At this time, you must do your job and let him feel that your company is Product technology is definitely no problem, then do a good personal relationship, let him recognize you, trust you, and then find a chance to euphemistically say kickbacks. Let him feel that he does not take this rebate and still sorry for you, it is better to let He feels that he is sorry for your company without taking this kickback, and then he will go to the boat to accept it.

2, straight to the rebate class.

This type of person will take the initiative to ask you at the appropriate time and tell you his requirements clearly. This kind of person is better to cope with, because the interest is the problem they are more concerned about, as long as you give back to the position, to meet his expectations, can not run. But you must understand the organization of the other client's organization, see how big his decision-making power is. Who has to manage, the distribution of the rebate amount is also a skill.

3, there are still want to get a kickback but can not afford to be bold.

For this type of person, you have to find out why he is worried about taking the kickback, and then prescribe the right medicine. You should use various reasons to convince him to let him know that the current customers are taking kickbacks, the general things, the rebates do not mean anything, and the rebates are taken. His work will not have any effect. They may not have too much demand on the amount of rebates. If you can get it, you will be happy. After you take it, you will be grateful to you and will become a good friend with you.

4. Do not rebate class.

In many projects, you will encounter customers who are pressing the price with you. At this time, you have to sniff out that he must have a reason. For example, a project has several departments involved at first, and there are differences within the latter. The responsible department is going to press the price in the dead. They don't want to kick back. They want to prove that they can do high-quality projects at low prices. Just one breath, this has to do a good job in personal public relations, and complain more and let him believe in your technical strength. There are also some customers who have just been in business or are interested in promotion. Such customers have to strengthen their emotional investment. Talk about life, talk about health, etc. Send small gifts during the holidays.

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